Yes please! We do recommend booking an appointment with us as we only have one fitting room and that way we can give you the best possible service! Saturdays do book up a few weeks in advance so please bare this in mind when booking. Week days are generally quieter but we do still advise calling before travelling to us. Please only book in with us when you are seriously looking to find your dress.
We advise booking an appointment with us around a year before your wedding. This allows 6-7 months for the dress to be made and also a couple of months for any adjustments to be made. We can get dresses in more quickly but this will incur a rush delivery charge. Please enquire for shorter timescales!
Our order gowns are priced from £995 - £3200. We do also have sale dresses that are all under £1000 throughout the year.
Our bridal appointments are 90 mins. This will give us plenty of time to get a feel for what you are looking for and for you to try a good variety of dresses and accessories. Please arrive on time, if you are running late (sometimes it can’t be helped!) then please remember you will not get the full 90 mins, we will not over run into the next customers appointment time.
We ask customers not to bring any more than 3 guests for the initial appointment. Too many opinions can be quite confusing and we also only have enough space to sit 3 guests comfortably. You can always come again if you find the dress and would like to show anyone else!
We would prefer that you didn’t bring children to your appointment. Its much more relaxing for the bride not to be worrying what the little ones are getting up to! If however, this just isn’t possible please bring someone with you to take care of them!
Unfortunately not, we have a strict no photography and video policy within the boutique which is something our designers request. Please ask your guests to adhere to this.
Sorry we do not allow any kind of food or drink within the boutique. We can recommend a great coffee shop just up the road for afterwards though!!
We advise wearing nude or pale coloured underwear, a strapless bra is always useful. But please don’t buy one especially! Don’t worry about shoes as we have a bridal step for you to stand on.
Please come to your appointment squeaky clean, with minimal makeup and with NO fake tan products on – we will refuse your appointment if our dresses are at risk of being discoloured from the use of tanning products. It’s really important to us that our dresses are kept in pristine condition for all of our customers.
Of course! We are here to help you throughout your whole appointment, someone will be in the changing room with you helping you in and out of the dresses. They are quite tricky to manage on your own!
If you are choosing one of our Agnes dresses then absolutely! They are really flexible and all changes can be made at the factory, for example adding sleeves, changing fabrics, swapping lace, adding straps, making a train longer or shorter. If it’s one of our Ella Rosa dresses then small changes can be made but anything else would require the seamstress to do this for you.
Yes! Its not the most luxurious of loos as you may find the odd window props and mannequins lurking in there!! but it’s a question I always get asked especially from those of you feeling anxious about coming or maybe suffering with tummy troubles! I too, am one of these people so please don’t worry!
How exciting!! We can then sort your paper work & take all of your measurements. We ask for a 50% deposit to be paid on ordering and the remaining balance is paid within 14 days of the dress arriving in store. Sale dresses are to be paid in full and taken away the same day. We can offer a payment plan providing we have enough time before the wedding but you will need to ask us for details on this.
No, the seamstresses that we recommend are self employed and work independently from us, they will give you a quote before doing any alterations. You will deal with them directly.
We would love to have enough storage space to keep everyones dress here however we just don’t have the space. We do require your dress to be collected within 14 days of it arriving so that we have space for our next delivery.
We are here to help and guide you every step of the way so please don’t feel nervous about coming to us! Our testimonials speak for themselves and we pride ourselves on being really down to earth and welcoming!
If we have missed anything in the above FAQs or you have anything at all you would like to ask no matter how small – then please get in touch via phone, email or social media and we will be happy to help!
Looking forward to meeting you.
Lisa & Clare x
